TERMS AND CONDITIONS

Please observe terms and conditions here below explained. When purchasing or visiting this website you are reminded that you automatically agree to the following terms and condition. Any alternative terms and conditions on the part of the customer shall not apply unless we should confirm these in writing. There are no supplementary agreements.

Payment & Shipment

All sales are final from the moment payment is taken. No goods will be shipped without payment. The final price of the order delivery costs is always in US dollar. Local duties and taxes will be customer responsibility.

Returns

For made to order customised products, there is a strict no refund and no return policy. In the eventuality of defective merchandise, or order not delivered, or delivered damaged, or items missing from orders containing multiple items, clients must follow as below instructed:

You will have 6 days from receipt of goods to be able to email us about returning the order . We won’t be able to accept any return if not emailed first. If sold goods present any kind of fault or they are not delivered, or have been delivered damaged, please forward photos via email first.

Customers are required to contact us thorough the email info@dirtyteddygallery.com. Please make sure to include in the email the unique number of your order, name of the styles in question and reason for the return request. DIRTY TEDDY GALLERY LTD. reserves the right to request photographic support for returns regarding defective merchandise before authorising the return and the eventual charges for the shipment and import fees. Be aware that DIRTY TEDDY GALLERY LTD. has the right to decline unauthorised returns and categorically won’t accept any items that have been worn, washed and have been subject of alterations of their original state at time of delivery. DIRTY TEDDY GALLERY LTD. has the right to fully inspect the returned merchandise in order to establish if an exchange is possible. Costs of delivery for returned goods to be shipped back to the same client issuing the return request will have to be covered by the client.

Once the written request is received, info@dirtyteddygallery.com will forward a written confirmation to the client including the return authorisation number. Clients must write this return authorisation number externally on the box.

The returned merchandise must be in the same condition as it was sold and repacked in as close as possible to the way it was received.

Every return must be authorised beforehand and forwarded to our return address fully tracked. If agreed that the product is of defective nature, DIRTY TEDDY GALLERY LTD. will be in charge of covering return shipping costs.

Failed delivery

The Owner cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the execution of the purchase order by the User, nor for any damages or delays after handover to the carrier if the latter is arranged by the User.
If the goods are not received or collected at the time or within the deadline specified, the goods will be returned to the Owner, who will contact the User to schedule a second delivery attempt or to agree on the future course of action.
Unless otherwise agreed, any delivery attempt starting from the second shall be at the User’s expense.